FAQ
Frequently Asked Questions
At Mitra Bros, we pride ourselves on delivering excellence and transparency to our customers. Below, you’ll find answers to the most commonly asked questions, presented with the same meticulous care and attention that we bring to our products.
Kratom, scientifically known as Mitragyna Speciosa, hails from Southeast Asia and belongs to the coffee family (Rubiaceae). Revered for its versatility, Kratom has been used for centuries to address a variety of needs. Depending on the strain, users report benefits ranging from enhanced energy to a sense of calm and relief from mild discomfort.
At Mitra Bros, we ensure our Kratom maintains the highest standards of quality, purity, and potency, staying true to its ancient roots.
The most popular ways to enjoy Kratom are:
- Capsules: Convenient and easy to dose.
- Tea: Crafted by mixing crushed Kratom leaf powder with water.
Absolutely. Every batch of Kratom undergoes rigorous testing for:
- Purity
- Potency
- Consistency
We prioritize fast and reliable shipping:
- Orders placed before 5 PM EST ship the same business day.
- Delivery typically takes 2-3 business days via USPS Priority shipping.
Mitra Bros stands for uncompromising quality and exceptional customer service. From sourcing to shipping, every step is guided by our dedication to excellence. Here’s what sets us apart:
- Fair Trade Practices: Ethically sourced from Southeast Asia.
- State-of-the-Art Facilities: Ensuring unmatched purity and potency.
- Customer Focus: A world-class experience, from farm to your doorstep.
Your security is our top priority. We use advanced encryption technologies, including:
- SSL (Secure Socket Layer) for data transmission
- AES-256 encryption for storage
Our headquarters, including processing, packaging, and shipping, is located in Orange County, California. We ethically source our Kratom from premier farms throughout Southeast Asia, ensuring the highest quality from start to finish.
Mitra Bros exclusively offers pure, lab-tested Kratom. Every product in our lineup meets rigorous testing standards for purity and consistency. This being said, kratom does come with potential risks and it is important to be educated on these risks before using any kratom product.
The effects of Kratom vary based on the strain and dosage:
- Lower doses: Reported to enhance focus and energy.
- Higher doses: May promote relaxation and mild relief.
Kratom is legal in most of the United States, but regulations vary by location. Currently, it is prohibited in states such as Arkansas, Wisconsin, Vermont, Indiana, and Alabama. Additionally, we cannot ship to Tennessee due to specific payment regulations.
For your convenience, Mitra Bros ships to all legal locations within the continental U.S., Alaska, and Hawaii.
Yes. All orders are packaged in plain, unmarked USPS boxes to ensure discretion and privacy.
We accept:
- All major credit cards
- ACH transactions (eCheck)
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