Frequently Asked Questions
At Mitra Bros, we pride ourselves on delivering excellence and transparency to our customers. Below, you’ll find answers to the most commonly asked questions, presented with the same meticulous care and attention that we bring to our products.
What is Kratom?
Kratom, scientifically known as Mitragyna Speciosa, hails from Southeast Asia and belongs to the coffee family (Rubiaceae). Revered for its versatility, Kratom has been used for centuries to address a variety of needs. Depending on the strain, users report benefits ranging from enhanced energy to a sense of calm and relief from mild discomfort.
At Mitra Bros, we ensure our Kratom maintains the highest standards of quality, purity, and potency, staying true to its ancient roots.
How is Kratom used?
The most popular ways to enjoy Kratom are:
- Capsules: Convenient and easy to dose.
- Tea: Crafted by mixing crushed Kratom leaf powder with water.
Mitra Bros’s XL capsules are designed with your convenience in mind, providing a consistent and reliable experience every time.
Do you regularly test your products?
Absolutely. Every batch of Kratom undergoes rigorous testing for:
- Purity
- Potency
- Consistency
Our commitment to excellence ensures you receive only all-natural, additive-free Kratom that meets the highest standards in the industry.
When will I receive my order?
We prioritize fast and reliable shipping:
- Orders placed before 5 PM EST ship the same business day.
- Delivery typically takes 2-3 business days via USPS Priority shipping.
Please note: Unforeseen USPS delays may impact shipping times. We appreciate your patience and understanding.
Why order from Mitra Bros?
Mitra Bros stands for uncompromising quality and exceptional customer service. From sourcing to shipping, every step is guided by our dedication to excellence. Here’s what sets us apart:
- Fair Trade Practices: Ethically sourced from Southeast Asia.
- State-of-the-Art Facilities: Ensuring unmatched purity and potency.
- Customer Focus: A world-class experience, from farm to your doorstep.
Is my payment secure?
Your security is our top priority. We use advanced encryption technologies, including:
- SSL (Secure Socket Layer) for data transmission
- AES-256 encryption for storage
All transactions comply with PCI-DSS standards and are processed through Authorize.net, a global leader in payment security.
Where is your company located?
Our headquarters, including processing, packaging, and shipping, is located in Orange County, California. We ethically source our Kratom from premier farms throughout Southeast Asia, ensuring the highest quality from start to finish.
Is Kratom safe?
Safety starts with quality. That’s why Mitra Bros exclusively offers pure, lab-tested Kratom you can trust. If you have concerns about its use, we recommend consulting your healthcare provider. Rest assured, every product in our lineup meets rigorous testing standards for purity and consistency.
What kind of effects should I expect when taking Kratom?
The effects of Kratom vary based on the strain and dosage:
- Lower doses: Reported to enhance focus and energy.
- Higher doses: May promote relaxation and mild relief.
Choosing the right strain is essential. While we’re unable to make specific recommendations due to FDA regulations, we encourage you to explore product descriptions and reviews to find your ideal match.
Is Kratom legal?
Kratom is legal in most of the United States, but regulations vary by location. Currently, it is prohibited in states such as Arkansas, Wisconsin, Vermont, Indiana, and Alabama. Additionally, we cannot ship to Tennessee due to specific payment regulations.
For your convenience, Mitra Bros ships to all legal locations within the continental U.S., Alaska, and Hawaii.
Do you offer discreet shipping?
Yes. All orders are packaged in plain, unmarked USPS boxes to ensure discretion and privacy.
What forms of payment does Mitra Bros accept?
We accept:
- All major credit cards
- ACH transactions (eCheck)
Please note: Gift cards are not accepted as a payment method.
What browser is recommended for viewing your website?
For the best experience, we recommend using:
- Microsoft Edge
- Google Chrome
- Firefox
- Safari
Please avoid Internet Explorer, as it may cause issues with certain site features.
At Mitra Bros, we’re here to answer your questions and provide the best Kratom experience on the market. Explore our offerings and discover the difference today!